1. How does the real-time bank transfer method work?

Real-time bank transfers are precisely that! When you complete your payment, the cash will be removed from your bank account and paid directly to us.

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2. What countries is this payment method available in?

Real-time bank transfers are available in the following countries:
  • United Kingdom (DIRECTebanking.com)
  • Germany (Giropay and Sofortüberweisung)
  • Netherlands (iDEAL)

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3. How secure is this payment method?

The bank transfer service provider uses a massive variety of anti-fraud measures to secure your information and prevent other people from using their service with your bank details.

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4. How much does it cost?

The cost depends on the number of months' membership you choose to purchase.

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5. How do I subscribe or make a one-off payment?

Select "Join > Subscribe to FunOrb" on www.funorb.com and select the prompts for using the real-time bank transfer method.

Please be sure to follow the instructions and ensure you understand all the points.

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6. How do I unsubscribe?

All payments are one-off, non-recurring payments, so there is no need to unsubscribe from any service.

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7. How long will it take for my membership to start?

Real-time bank transfers are normally processed instantly, so as soon as you have reached the payment confirmation page, your membership will have begun.

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8. Why was my payment refunded?

If you have an issue regarding a refunded payment, please click here to send us a billing query.

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9. What should I include with my payment?

Details of exactly what to provide with your payment will be noted during the subscription process.

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10. I no longer wish to pay for a subscription. What should I do?

You do not enter into a contract until you pay for a new subscription. If you have changed your mind and no longer wish to subscribe using real-time bank transfers, simply do nothing.

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11. I have sent my payment, but I’m still not a member. How long will it take?

First of all, please check your bank account or GiroPay account log for the payment. If it is present and you are still not a member, then contact us here; otherwise, please contact your bank or GiroPay.

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12. How many months of membership credit can I buy at a time?

DIRECTebanking.com, GiroPay, iDEAL and Sofortüberweisung offer one, two, three, six and twelve month options.

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13. How many payments will be taken?

Only one payment will be taken if you subscribe using real-time bank transfers.

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